Account deletion

Last updated November 3, 2026

This page explains how to delete your email account in Crayon Pets (クレヨンペット), made by Hawk Eye (Takaki Takemura), and the data that goes with it.

Delete it in the app

1. In the app, open Menu, then Settings.
2. Under Data, open Backup & transfer. (In the Android and computer versions from our website, you can also delete it from Settings, under Account.)
3. Tap Delete account for the account you are signed in to, and confirm.

The account is deleted right away.

Can't use the app? Ask us by email

If you no longer have the app, send "Delete my account" to [email protected] from the email address of the account. Once we have checked that the account is yours, we delete it within 30 days and let you know.

What is deleted

• The account's record (the ID made from your email address, when it was created and when you last signed in)
• The record of each device signed in to it
• The saves kept online (your backups)
• The record of what you own, and of which purchases belong to the account

Your game data in the app (pets, rooms, belongings and so on) stays on your device. To remove it from the device too, delete the app.

What is kept

• Records of purchases on our website through Paddle (transaction ID, item, amount, date, whether it was refunded) are kept for tax and refunds, no longer linked to the account. Paddle also keeps its own order records as tax law requires.
• If purchases were stopped on the account, for example after repeated refunds, its record (the ID made from the email address) is kept for 400 days after deletion, then deleted.
• Records of App Store and Google Play purchases are kept by Apple and Google.

Friends and online matches use an anonymous ID made on your device, not the email account. To have that data deleted too, write to [email protected]. See the Privacy Policy for details.