Terms of Use

Last updated November 2, 2026

These Terms of Use ("Terms") are the agreement for using the game app Crayon Pets (クレヨンペット, "the app"), made by Takaki Takemura under the trade name Hawk Eye ("we"). By downloading or using the app, you agree to these Terms.

The terms of the place you got the app from apply as well: Apple's Standard End User License Agreement for the App Store (except where these Terms say otherwise), the Google Play Terms of Service for Google Play, and Paddle's Buyer Terms for purchases in the Android and computer versions from our website (https://crayonpets.com).

For parents and guardians

• The app is made so that children can play it too. If you are a minor, please ask a parent or guardian to read these Terms and agree before you use the app.
• Please let a parent or guardian check what is bought and the price before any purchase (in-app purchases, the Snuggle Club, purchases on our website). We recommend using a parent's or guardian's email address for the email account.
• A purchase made by a minor without a guardian's consent may, under the law, be cancelled. If this has happened, please contact us at the address below (for App Store and Google Play purchases, the store's own process applies).

Licence

Provided you follow these Terms and the terms of the place you got the app from, we give you a personal, non-exclusive, non-transferable right to use the app for your own enjoyment on devices you own or control. The pictures, words, sounds and code of the app belong to us or their rightful owners.

Accounts

• Friends work with an anonymous account (Google Firebase) that does not include your name.
• To buy in the Android and computer versions from our website, you create an account that signs in with an email address and a one-time code. What you buy belongs to this account and reaches the devices signed in with it. Please keep your email account safe.
• Please don't use real names, addresses or anything else that identifies a person as your player name or your pets' names.

Things in the game (coins and items)

• Coins, treats, tickets, clothes, furniture and other things in the game are for playing in the app. They cannot be exchanged for money, given to another person or account, or sold. We do not sell coins for money.
• Your pets, belongings and coins are kept on your device. They are gone if you delete the app or reset the device. If you kept your save with the email account, you can go back to that save; beyond that, we cannot bring them back.
• Purchased items you keep for good (clothes, room sets and the like) and the Snuggle Club can be restored with the same store account, or with your account on our website. Items that are used up (treats, play-point refills, adopting a pet and the like) cannot be restored.
• To keep the game balanced, we may change the number of coins, what items do, and similar things.

Purchases

• iPhone, iPad and Mac (App Store) and the Google Play version: Apple or Google takes the payment, and the store's own rules apply.
• The Android and computer versions from our website: our online reseller Paddle.com sells these orders as the Merchant of Record. Paddle handles the payment, charges and pays sales tax and VAT, issues the receipt, and pays out approved refunds. Prices, ways to pay and delivery are listed in the Legal Notice.
• The Snuggle Club (monthly or yearly) renews automatically: the same amount is charged each period until you cancel. On the App Store, cancel in your Apple ID's Subscriptions; for purchases on our website, cancel any time from "Manage subscription" in the app's shop (Paddle's customer page). After cancelling, you stay a member until the end of the period you have paid for.
• For refunds, see the Refund Policy.

Ads

The app shows an ad only when you choose to watch one for a reward, such as refilling your play points or doubling your coins or a souvenir. Ads are limited to content suitable for all ages.

What not to do

• Tamper with or reverse-engineer the app or our servers, play with cheating tools, or use flaws to get items or coins.
• Use someone else's account, spread friend codes or other people's information, or bother other players.
• Abuse purchases or refunds.
• Break the law.

If we find any of these, we may stop friends or the account from working.

Changes to the app, and ending it

The app changes as we improve it. If we stop offering the app or its online features, we will say so in the app or on our website at least 30 days before.

No guarantee

We do not guarantee that the app always works without interruption or errors, that it works on every device, or that your game data is never lost. Data can be lost when a device breaks, is lost or reset, when the system or the app is updated, or when a connection fails.

Limits of our responsibility

Except where caused by our intent or gross negligence, we are not responsible for damage that arises from using the app. Where we are responsible, our liability is limited to what you actually paid for the app in the 12 months before the event that caused it. Where the law where you live (such as Japan's Consumer Contract Act) does not allow these limits, the law applies instead, and nothing in these Terms takes away your rights as a consumer.

Changes to these Terms

We may change these Terms when the law or the app changes. We will announce the new text and the date it takes effect on this page and in the app beforehand, and at least 30 days beforehand for important changes that are to your disadvantage.

Governing law and courts

These Terms are governed by the laws of Japan. Unless the law requires otherwise, the Tokyo District Court has exclusive jurisdiction in the first instance over disputes about these Terms or the app.

Who we are

• Business: Hawk Eye (trade name; a sole proprietor in Japan)
• Representative: Takaki Takemura
• Email: crayonpets.app@gmail.com
• Address and telephone: see the Legal Notice.

The Japanese version of these Terms is the original; this English version is a translation.

Related: Refund Policy · Privacy Policy · Legal Notice